Returns & Exchanges
We want you to love your skin-loving makeup; if you are not completely satisfied with your purchase, we offer a 30-day return policy on items purchased directly from janeiredale.com. Our goal is to ensure you find the perfect shade and formula for your unique beauty routine.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to start the process and select the items you wish to send back.
Print Your Label
Once your request is approved, we will provide a prepaid USPS return shipping label via email for you to download and print at home.
Pack Your Items
Carefully place your items in the original packaging or a sturdy box and securely attach the prepaid return label to the outside of the package.
Drop Off and Refund
Drop off your package at any USPS location; once received and inspected at our warehouse, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing